WeASSIST Professional Visual Assistance

WeASSIST Professional Visual Assistance

WeASSIST is a on-demand human visual assistance service built into the WeWALK mobile app. It is designed for people who are blind or have low vision and need real-time contextual interpretation of their surroundings.

How It Works

1. Download the WeWALK app to your smartphone.
2. Tap one button to connect to a professionally trained assistant.
3. Grant camera and microphone permissions; the agent interprets what your camera sees and guides you in real time.

Key Features

• Human intelligence + technology: Unlike purely AI-based tools, WeASSIST pairs a trained human agent with a modern mobile platform to handle ambiguity, changing situations, and contextual judgment.
• User control: Users choose when to connect, what to show via camera, and can end the session at any time.
• Data privacy: WeWALK emphasises confidentiality and security of all conversations.
• On-demand availability: Access varies by region and program; current availability is shown inside the app.

Use Cases for Individuals

• Reading labels, screens, or printed materials
• Identifying items in unfamiliar environments
• Orienting in complex indoor spaces
• Verifying details before acting

WeASSIST for Organisations

Organisations can become WeASSIST Network Partners, integrating the service without heavy on-site infrastructure. Target sectors include airports, hotels and resorts, corporate campuses, telecom operators, public institutions, e-commerce, and universities.

Satisfaction

WeASSIST reports a 9.5/10 user satisfaction score based on U.S. surveys.