WeASSIST Professional Visual Assistance
WeASSIST is a on-demand human visual assistance service built into the WeWALK mobile app. It is designed for people who are blind or have low vision and need real-time contextual interpretation of their surroundings.
How It Works
- Download the WeWALK app to your smartphone.
- Tap one button to connect to a professionally trained assistant.
- Grant camera and microphone permissions; the agent interprets what your camera sees and guides you in real time.
Key Features
- Human intelligence + technology: Unlike purely AI-based tools, WeASSIST pairs a trained human agent with a modern mobile platform to handle ambiguity, changing situations, and contextual judgment.
- User control: Users choose when to connect, what to show via camera, and can end the session at any time.
- Data privacy: WeWALK emphasises confidentiality and security of all conversations.
- On-demand availability: Access varies by region and program; current availability is shown inside the app.
Use Cases for Individuals
- Reading labels, screens, or printed materials
- Identifying items in unfamiliar environments
- Orienting in complex indoor spaces
- Verifying details before acting
WeASSIST for Organisations
Organisations can become WeASSIST Network Partners, integrating the service without heavy on-site infrastructure. Target sectors include airports, hotels and resorts, corporate campuses, telecom operators, public institutions, e-commerce, and universities.
Satisfaction
WeASSIST reports a 9.5/10 user satisfaction score based on U.S. surveys.